Returns, Exchanges & Resizing:
If for any reason you aren't satisfied, you may return any non-engraved item in its original condition for a refund or exchange within 14 days. This return privilege applies only to products normally offered on the website, and does not include special custom orders or pieces identified as custom. Shipping charges and donations will not be refunded.
Most, but not all, green rings are eligible for one complimentary resizing within 14 days of purchase. At Green ORO, we will happily perform additional resizing beyond the first 14 days for only the cost of shipping. Regular products which are not eligible for complimentary resizing will be indicated in that product's description.
Custom projects may or may not be eligible for complimentary resizing - please enquire about your specific design.
In order to process a return, contact our Customer Service department at 1-866-561-GEMS.
Write the RAN on the return label that was included with the original order from www.GreenOro.com
Place your item into any standard plain brown box. Boxes may be purchased at the post office for less than $2.00.
If the value of your package is $500.00 or less, send your item using First Class Mail with insurance. If your item is valued above $500.00, use Registered Mail with insurance.
The cost to ship your item with insurance will range from $5.00 to $25.00.
Ship the package to our corporate headquarters, located at:
6222 Richmond Ave, Suite 100
Houston, Texas 77057
Your item should arrive in our office in 2-10 days, depending on your location.
All refunds will be processed within five days and done in the form of the original purchase method. Bank wires are refunded via company check.
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